RETURN POLICY

Order Modification & Cancellation Guide

We process orders efficiently to minimize waiting times. Consequently, cancellations can only be accommodated if the request is logged prior to manufacturing or package dispatch. Orders successfully stopped before this threshold will receive a full reimbursement to the original payment source. Once a shipment is in the hands of the logistics provider, the order cannot be intercepted, and the standard return framework will apply instead.

Standard Return Policy

Items purchased through our platform are eligible for return requests within 14 days of receipt. For a return to be validated, the merchandise must remain in its original, pristine condition—completely unworn and unwashed—and must be sent back inside its original packaging. A proof of purchase or retail receipt must accompany your request to ensure accurate tracking.

To initiate this process, please email cs@easygote.com to secure the mandatory return authorization and the correct warehouse routing address. Do not mail shipments back to the manufacturer address listed on the box.

Fees & Shipping Adjustments

We believe in straightforward pricing, which is why we do not impose restocking fees on any approved returns. Shppers are protected from hidden costs: you will never face more than one shipping charge for any single order, inclusive of the return processing cycle.

Reimbursement Timeline

Our team will notify you via email the moment your returned package is received and its condition is checked. Approved returns trigger an automatic credit back to your original payment gateway, usually finalizing within 7 business days.

If the funds are delayed, please re-verify your transaction history with your banking institution or credit card provider, as financial entities frequently require localized processing buffers before posting international credits. For unresolved balance inquiries after these checks, please reach out to our desk at cs@easygote.com for tailored support.